Project: 24 x 7 Frontline Support of the SQL and Oracle Environment  

Head office: Johannesburg
Employees: The Bank is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 42 000 employees. 

Challenge:

The Bank was experiencing high call logs for issues in the SQL environment. The environments are currently disparate and are situated on different versions of the SQL such as 2000/2005/2008/r2/2012/2014. 

The number of calls logged are increasing without resolution and there was a urgent need for the resolution of the calls and the reduction of the issue list. 

The Solution: 

Nihka Technology provided the Bank with a 24 x 7 frontline support team to manage the SQL and Oracle environment. 

Outcome:

Optimisation of processes through automation