Nihka Call Centre (NihkaCC) is a‑cloud-ready call centre software for inbound, outbound, and blended operations that need reliability, scalability, and intelligent automation. It is designed for sales, customer service, and collections teams that want higher conversion rates, shorter handle times, and better customer experiences without increasing headcount.
Key Benefits
- Boost agent productivity with advanced dialers, skill‑based routing, and real‑time monitoring
- Improve customer satisfaction through faster answer times, intelligent call distribution, and seamless escalation paths.
- Gain visibility and control with live dashboards, configurable reports, and campaign-level analytics for supervisors and executives.
Core Capabilities
- Inbound and outbound: predictive, progressive, and preview dialers; automated campaigns; inbound queues with configurable SLAs.
- Routing and IVR: multi-level IVR, skill-based routing, advanced call flows, and support for remote agents and distributed teams.
- Quality and compliance: 100% voice logging, live and whisper monitoring, call recording, and quality analysis add-ons.
- Integrations: connectivity with leading CRMs and messaging platforms, plus open APIs to plug NihkaCC into your existing stack.
Outcomes
Trusted Data For Decision Making At All Levels
Our Technology Partners
